Cancellation and Refund Policy
Infinity Filings is committed to a high level of client service. This includes clearly communicating the costs associated with the service and the process we use to facilitate payment of fees.
When a payment of fee is made to Infinity Filings, the fees paid in advance are not earned in advance. Rather, they are retained by Infinity Filings in a client trust account. While in the client trust account they remain the client's money. Infinity Filings will earn the fees upon working on a client's matter. These fees accrue at different rates and times depending on the performance of service (e.g. obtaining Digital Signature, obtaining DIN, Name Approval, Filing, etc.,). If the client's service order is completed and there are outstanding fees and costs and no monies in the client's trust account, the client may receive a final invoice from Infinity Filings of these final fees and costs. Alternatively, if the client's matter is completed and all outstanding fees and costs are paid, and monies still remain in the client's trust account, those monies are considered unearned fees. In the event of case completion, Infinity Filings will promptly return all the remaining unearned fees to the client. In case, after completion of the services, there is balance fee to be paid by the client, Infinity Filings will raise an invoice and the balance payment will be due immediately.
We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.
However, there may arise situations when you desire a refund. Firstly, when you pay for the services but later on decide that you do not wish to avail them. Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible. Thirdly, although we highly doubt it, you might find our services unsatisfactory. In all three situations, kindly send in an e-mail to on the Ticket that has been created in your name, marking a copy to hello@Infinityfilings.com. We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund.
Upon receiving your mail, the Senior Management at Infinity Filings shall review the entire contents of the client's physical, electronic, and billing file when processing the request. Within ten (10) days, our firm will send a written response denying the request, requesting more information, or granting the request. The decision as to the response remains completely within the discretion of Infinity Filings. Ultimately, at Infinity Filings we would like to avoid the need of ever having to consider a refund.
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.
No refund will be processed if the service which has been provided by Classic Finance and Investment Private Limited and a rejection comes from the concerned department of government due to, but not limited to the following factors:
- Name not approved given by Client
- Documents are not correct or not timely submitted
- Rejection of Documents due to some other reason
If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account name, account number and the IFS code of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Senior Management at Infinity Filings.com.
However, we are always aiming to be as transparent in our representation as possible. So we encourage our clients to ask their questions or communicate their concerns to our office immediately. We will then try to answer or address immediately. Such a process also permits our Company to continue to grow and improve its services.